I am a premium member but my t-shirt redemption code is not working. Support January 17, 2020 16:12 Updated Follow We apologize for the inconvenience, please email firstname.lastname@example.org for assistance. Related articles How do I renew or upgrade my membership? I have a valid membership but my login isn't working. I purchased a membership in order to participate in a pre-sale but either I did not receive the code in time and/or the seats were not to my satisfaction. Can I receive a refund for my membership? I have a question or issue that needs attention. Who can I email? Can I enter to win a meet and greet after i've already won?